Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

Eligibility for Refunds

Due to hygiene considerations, socks are generally considered final sale. However, we assess refund requests on a case-by-case basis to ensure customer satisfaction.

To be eligible for a refund, you must provide:

  • Proof of purchase (such as an order number or receipt)
  • A description of the issue, along with clear photos of the item and packaging when applicable

Refunds may be granted in the following situations:

  • The item has a verified manufacturing defect
  • The item was damaged during transit
  • You received the wrong item
  • Other reasonable circumstances at our discretion

Refunds Without Return

In most cases, you will not be required to return the item. If a return is deemed necessary, we will provide instructions after reviewing your request. Items sent back without prior authorization will not be accepted.

Non-Refundable Items

The following items are not eligible for refunds:

  • Worn or used socks, unless a manufacturing defect is confirmed
  • Sale items
  • Gift cards

Shipping Costs

Shipping fees are non-refundable. Refunds, when approved, apply to the cost of the item only.

Shipping costs will only be refunded if:

  • The wrong item was sent, or
  • A verified manufacturing defect or transit damage is reported within 7 days of delivery, supported by clear photographic evidence.

We do not cover shipping costs for items that are damaged after delivery, show signs of wear, or are claimed to be defective without sufficient evidence.

How to Request a Refund

To start a refund request, please contact us at:

Email: thisworldsox@gmail.com

Damages and Issues

Please inspect your order upon receipt and contact us within 7 days of delivery if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

Exchanges

We do not offer direct exchanges. If you would like a different item, please place a new order after your refund request has been approved.

Refund Processing

Once your request is reviewed and approved, your refund will be issued to the original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at thisworldsox@gmail.com.